What Payment Methods Do You Accept?
We currently accept online payments with a number of credit/debit cards and also PayPal. The current credit cards we accept include:
- Visa
- Mastercard
- American Express
- Maestro
- MPESA
- Airtel Money
Credit and debit card payments are processed securely. Alternatively, you can choose to pay via your Paypal account.
What Payment Methods Do You Accept?
We currently accept online payments with a number of credit/debit cards and also PayPal. The current credit cards we accept include:
- Visa
- Mastercard
- American Express
- Maestro
- MPESA
- Airtel Money
Credit and debit card payments are processed securely. Alternatively, you can choose to pay via your Paypal account.
Can I request an urgent delivery?
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) are out with our control and we are unable to speed some parts of the order up in these circumstances.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.
If your order is conditional on a certain delivery date being met, you should contact our sales team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.
If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have different teams who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time.
Of course, all orders are considered urgent by UKSoccershop and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.
Return & Exchange Policy
We treat all orders as urgent, but if you have a specific request or deadline that you need to meet, we can look to give your order that little extra priority. Please note though that some aspects of the order process (such as delivery of printing or stock from external suppliers) are out with our control and we are unable to speed some parts of the order up in these circumstances.
All requests for urgent delivery must be made prior to the order being processed and we are unable to take retrospective requests for urgent deliveries.
If your order is conditional on a certain delivery date being met, you should contact our sales team prior to placing the order. Our team will check on availability and advise you of likely delivery terms so you can place the order, which will then be marked as a priority.
If you wish to order and have a certain delivery date in mind which is non-essential but you would hope we can meet, the quickest way forward is to go ahead and place your order via the website. We have different teams who process the orders and who answer our emails, so this will ensure your order goes immediately into our system and will let it get processed in the quickest time.
Of course, all orders are considered urgent by UKSoccershop and we ship everything as quickly as we can, so there is a good chance your delivery will be made on time even where an urgent request has not been made.
How Do I Track My Order?
To find out the latest information on your order, you should visit your My Account page. To do this, please login using the link on the very top left hand corner of the screen. Once you are within your account, click on My Orders to bring up your order history.
You can also find out the latest information on your order without login, To do this, please visit Track My Order page.
We filter our orders through various stages, to help you see the up to date status of your order at any particular point in time. Within your My Orders page you will see the current status of your order.
Clicking on the “request update” button within your order history will provide a more in depth summary of your current order status. It will also provide you with answers to the most frequently asked questions as well as providing you with an option to request further assistance where appropriate.
Within your account, you can also find options to:
- Change your delivery address
- Notify us of your intention to return an item
- Check on the status of an existing return or refund
- Report a lost or missing parcel
- Cancel/change outstanding items on your order
Privacy Notice
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
Provide us with feedback on our products or services
Cookie Usage
This is the Cookie Policy for Capsandhoodies, accessible from capsandhoodies.co.ke
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the site’s functionality.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
Terms & Conditions
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE
This page explains how you may use this website and contains the legal terms and conditions on which we sell products to you. On this page, the words “we”, “us” and “our” refer to Capsandhoodies. By using this website or any sub-site accessible on this website, the user (“user” or “you”) accepts without limitation of qualification, the Terms of Use, whether or not you are a registered member of capsandhoodies.co.ke
Site Usage
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programmes designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. You agree that you are solely responsible for keeping your password and other account details confidential.